Fault response time, service response on-site time, method and process

1. After receiving the user's fault information call, respond within 2 hours and dispatch qualified maintenance personnel to the user's site for repair services within 6 hours, and eliminate the fault within 24 hours. If it cannot be repaired in a short period of time, emergency backup products should be dispatched to ensure that the normal teaching of the school is not affected!

2. After the warranty period expires, only the material cost (cost price) for equipment maintenance will be charged, and other expenses such as labor and transportation will be waived.

3. After sales service dedicated telephone: Our company has a telephone consultation service team (after-sales service personnel) that provides telephone consultation services. There are people answering 24 hours a day, and the after-sales service department of the headquarters conducts regular spot checks.

National 7 × 24-hour service hotline: 4006311690

Shijiazhuang headquarters after-sales service hotline: 0311-88085666/88085999

fax：0311-88081866

The service content includes: operational issues in daily maintenance processes; Prominent issues related to device operation; Equipment functionality and configuration, equipment structure issues, etc.

Telephone consultation: Our company provides technical assistance hotline for the purchaser at any time, answering any problems encountered during use and providing timely suggestions for solving problems.

4. The after-sales service hotline is manned by dedicated personnel 24 hours a day, and the after-sales service department of the headquarters conducts regular spot checks.

5. After receiving the repair call, the company immediately contacted the after-sales service personnel near the repair point, calculated the route, itinerary, and time to ensure timely arrival. After that, the after-sales service personnel contacted the repair user and informed us of the arrival time and contact information of our personnel.

6. After sales service personnel need to contact the local administrative assistant when they arrive at the repair point and after the repair is completed to ensure the next step of after-sales service work arrangement.

7. If the after-sales service personnel are unable to arrive at the user's site in a timely manner, the administrative assistant can coordinate and borrow nearby after-sales service personnel to ensure that they arrive at the site in a timely manner.

8. In areas with a high volume of after-sales service, our company's after-sales service department can deploy additional personnel.

9. The after-sales service agency is equipped with a box truck and a small van for dedicated after-sales service work. Each vehicle is equipped with 2 drivers who patrol day and night, always on standby.

10. When receiving a repair call from a user, the after-sales service personnel fill out the "Keda Company After sales Service (Maintenance) Record Form", arrange after-sales service personnel, and after the repair is completed, the after-sales service personnel fill in the repair situation. After the user signs and approves, they return to the service station and hand over the form to the dispatch personnel.The table is as follows (click here to download the table):

Keda Company After sales Service (Maintenance) Record Form

                         Repair Order Number:

             Maintenance Manager：                               User signature：